Terms and Conditions

1. Introduction

Welcome to Sahraoui Travels. We are committed to providing high-quality travel services with transparency, safety, and customer satisfaction. This policy clarifies booking conditions, cancellation terms, and our liability.

2. Reservations and Payment

• Prices are non-negotiable: displayed prices are final to ensure equality among all customers.
• Any reservation is confirmed upon receipt of full payment or deposit according to trip conditions.
• Prices may change based on availability and supplier rates (airlines, hotels, etc.).
• The balance must be paid before the deadline indicated at booking.

3. Cancellation and Refund

• Cancellation may incur fees according to partner supplier policies.
• Refund conditions vary depending on the type of service booked (flight, hotel, excursions, etc.).
• No refund will be given for unused services after the trip has started.

4. Modifications and Availability

• Any modification (dates, names, services) is subject to supplier conditions and may incur fees.
• Availability is confirmed at the time of booking and may change until final confirmation.

5. Liability

• The agency acts as an intermediary between travelers and suppliers (airlines, hotels, transportation, etc.) and is not responsible for modifications or cancellations imposed by them.
• We disclaim any liability for delays, lost luggage, medical incidents, or any event beyond our control.

6. Travel Formalities

• Travelers are responsible for ensuring they have the required documents (valid passport, visa, insurance, vaccinations, etc.).
• The agency cannot be held responsible for denied boarding or entry to a country due to non-compliant documents.

7. Travel Insurance

• We strongly recommend taking out insurance covering cancellation, medical assistance, and travel accidents.
• The agency can offer insurance options tailored to travelers' needs.

8. Claims and Customer Service

• Any claim must be made in writing within 3 days after the end of the trip.
• Our customer service is available before, during, and after your trip to answer your questions.

9. Photo/Video Policy and Social Media Sharing

• Photos/videos taken during the trip may be used for advertising purposes.
• Sahraoui Travels commits not to publish content that may harm participants' privacy.
• Customers who do not wish to appear must inform the guide before the trip and avoid group photos. The guide will do their best to respect their choice.